Frequently Asked Questions
Discover everything you need to know about our high-end audio solutions.
What is the standard shipping time for Meze Audio products?
We ship worldwide from our warehouse in Europe. Standard delivery typically takes 3 to 7 business days depending on your location and chosen shipping method.
Do you offer a warranty on your headphones and earphones?
Yes, all Meze Audio products come with a 2-year limited warranty from the date of purchase, covering any defects in materials or craftsmanship.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
How do I ensure I am buying an authentic Meze Audio product?
To guarantee authenticity, always purchase directly from our official website or through one of our authorized global distributors listed on our 'Where to Buy' page.
Are the parts of the headphones replaceable?
In line with our commitment to sustainability, most of our high-end headphones are designed to be fully serviceable, with replaceable ear pads, cables, and internal components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping country.